Last updated: 13 August 2026
Seven days, no questions asked
If the framework programme is not what you expected, email billing@channelbuyers.com within seven days of purchase and we will refund you in full. You do not need to explain why.
You may request a full refund within seven days of the date of purchase. Requests made after seven days cannot be accepted.
We do not condition refunds on how much of the material you have accessed. We ask only that the request is genuine and that you stop using the material once the refund is issued. Access is revoked when a refund is processed, and continued use of downloaded material after a refund is a breach of the licence granted in our Terms of Service.
Subscription products are billed monthly in advance and can be cancelled at any time.
Subscriptions renew automatically on the same date each month at the price shown at checkout, until you cancel. This is disclosed at the point of purchase and confirmed in your receipt.
You can cancel at any time from your account settings, or by emailing billing@channelbuyers.com. Cancelling takes effect immediately for billing purposes, and no further charges are made. Cancellation is deliberately no harder than signing up.
If you are a consumer in the United Kingdom or European Union, you have a statutory right to withdraw from a distance contract within 14 days. Where digital content is supplied immediately, that right can be waived by express consent given at checkout.
Our seven-day policy is offered in addition to, and does not limit, any statutory right you hold. Where your statutory withdrawal period is longer or more favourable than this policy, your statutory right applies.
Email billing@channelbuyers.com from the address used at purchase, including the date of purchase and the product name. We acknowledge every request within one business day.
Approved refunds are issued to the original payment method. Your bank or card issuer typically takes a further five to ten business days to show the credit, which is outside our control.
If something has gone wrong, contact us first. We would rather refund you directly than dispute a chargeback, and it is faster for you.
Where a chargeback is raised without a prior refund request, access to purchased products is suspended while the dispute is investigated.
If you have been charged in error, charged twice, or are unable to access something you have paid for, contact billing@channelbuyers.com. These situations are resolved regardless of how long ago the purchase was made.
Refunds are handled by a person, not a queue. If your situation does not fit neatly into any section above, write to billing@channelbuyers.com and explain it. We would rather resolve something sensibly than hide behind a clause.